Choose the right IT-course
in the ocean of digitalization
Moscow, June 4th, 2019
Infospace Event Hall
(Moscow, 1st Zachatievsky per., 4)

IT Management Forum
the main event of the year for IT management
professionals and their business partners

Natalia Dubova
ITMF Agenda Director
"Every smart factory or city would collapse, if you don't manage IT, which it rely on. Our forum takes place in the period of profound transformational changes, when digital technology is the one that is responsible for reliable and effective operation of economy and society. Responding to new challenges, professional IT management itself enriches with new methods, tools, and experience. More than 15 years already ITMF has been reflecting the most important stages of this evolution and perfection, and today we are ready to reveal you secrets of how to succeed on the way to Digital Economy."
Close
Close
Для связи с организаторами
conf@osp.ru
Major topics
Plenary session
The role of IT in digital business
Keynotes by leading global and Russian experts and practitioners
Master Class
Discussion
Roundtable discussion
Developing the right Service Desk Strategy, to achieve Customer and User Experience
Mauricio Corona, CTO, Service Desk Institute
(in English)

Achieving User & Customer Experience for your users by using the right strategy and technology is key, In this session you'll learn how companies across the globe are creating their strategies based on the International Service Desk Standards. You'll understand the key criterion to have a holistic view to create an actionable strategy. The main question I've received from the C level like CEO's, CIO's CTO's the last 5 years is, all these topics and best practices are ok but, when my customers and users will perceive all of these supposed benefits? The answer is, by assuring that everything your company is doing, underpins the Customer and User Experience and, the modern Service Desk, is leading the way in this topic.
    Risk-y management: operational risk minimization in enterprise management system
    Moderated by Anton Boganov, itSMF Russia, Axios Systems

    How to manage digital transformation risks and use latest technologies for operational risk management

    Invited experts:
    • Anatoly Dikhanov, Digitalization Architect, PhosAgro
    • Konstantin Kravets, Chief Auditor, Rusagro Group
    • Natalia Novosiolova, Quality of Service Manager, Rusagro Group
    • Anton Stepanov, Chief Analyst, Cybersyn
    • Victor Khavronichev, Risk Manager, Severstal
    • Ilia Sharov, Head of IT Solution Evaluation Department, Technology Risk Management Center, Promsvyazbank
    IT for People
    Members of IT for People professional community offer to discuss the outlook for internal processes development in the present-day Russian IT.

    • Moderated by Arsen Blagov, Director, IT Service Quality Assurance and Management, Rostelecom
    • Vladimir Dergachev, Head, IT Infrastructure Maintenance Directorate, Alfa-Bank
    • Petr Kuznetsov, Head of Personal Computing Devices Office, Alfa-Bank
    • Alexander Averin, HR Business Partner, Rostelecom
    Roundtable discussion
    ITIL 4 – the first impressions
    Moderated by Roman Jouravlev, AXELOS

    ITIL 4 initial release has happened this February, three months ago. ITSM practitioners have been sharing their opinions since then, discussing benefits and pitfalls of the new version. Guest of the panel discussion will share their thoughts and impressions, as well as expectations from the next publications that are due to be released later this year. You will have a unique opportunity to hear ITIL 4 feedback provided to AXELOS worldwide, to share your own opinions and to have your questions answered directly by the ITIL 4 architects.
    ITMF EXPO
    Интерактивная выставка решений
    Why should you take part in ITMF 2019
    ITMF is the only forum on Russia, where all major topics concerning to IT management are discussed
    International experts, who are directly involved in the global development of management standards and methods, speak on our forum every year
    Here you will learn about the best IT management practices from high-class professionals of russian and global companies
    ITMF is not only rich reports' tracks, but also discussions on the hottest topics, master classes from gurus and even mini versions of business games
    Of course, our forum is an excellent platform for business and friendly communication with associates, experience interchange with IT chiefs from different economic spheres and acquisition of prospective business contacts
    You will make use of this day and definitely will not be bored!
    ITMF Award
    We are waiting for

    Business executives and department heads
    Chief Digital Officers and digital transformation leaders
    Chief Information Officers and IT department managers
    Service managers
    Team leads, Agile and DevOps project managers
    Service Desk heads and analysts
    Speakers ITMF 2019
    Вернуться к докладчикам
    Vasily Slyshkin
    Director of Department of architcture development and informatization coordination, Ministry of Digital Development, Communicatins dnd Mass Media of Russian Federation
    -


    Вернуться к докладчикам
    Dr. Mauricio Corona
    CTO at SDI
    Mauricio Corona holds a PhD in Business Administration, a Master's Degree in Information Technology, a BsC in Computer Sciences, besides being an ITIL4 architect and author, he has 20 Official ITIL Certifications as well as COBIT, ISO 20000 & 27000, Prince2 and MCP certifications. This kind of qualifications holds Mauricio as one of the most qualified ITSM world leaders. He's considered by several organizations as one of the Thought Leaders in Technical Support and Service Management, one of the IT Service Management: Top 100 Influencers and Brands and one of the 27 world leaders in IT.
    His career has excelled as a true leader in helping organizations to adapt and adopt complete solutions related to Service Management and ITSM in different organizational areas and industries on several countries as well as being a CTO, IT service delivery manager, international speaker in Europe Asia and America, professor at postgraduate programs as well as scientific researcher and international speaker on scientific and practitioners forums.
    He is the Chief of Transformation Officer at the Service Desk Institute with headquarters in London, Advisor and board member at BP Gurus with headquarters in Mexico City as well as an executive advisor of people and companies across the globe.
    Lean & Intelligent Service Desk, the key to achieve Customer Experience

    Achieving the right Customer Experience for your users, it's not only a traditional Critical Success factor, it actually tells you that you are in the right direction. Nowadays, companies are focusing on being lean, agile, having the right management system to handle their processes and practices, besides cybersecurity, compliance, governance, etc. The main question I've received from the C level like CEO's, CIO's CTO's the last 5 years is, all these topics and best practices are ok but, when my customers and users will perceive all of these supposed benefits? The answer is, by assuring that everything your company is doing, underpins the Customer Experience and, the modern Service Desk, is leading the way in this topic. At this session, you'll learn how companies across the globe are getting the best out from best practices and automation technologies to create a delightful customer experience.
    Вернуться к докладчикам
    Roman Jouravlev
    ITSM Portfolio Development Manager
    AXELOS

    IT & Business: 15 years later

    It was June 2004. The first OSP IT management conference – known now as ITMF – took place in Moscow. The theme of that conference was "Enterprise IT service management: how to overcome IT and business disunity?"
    15 years passed. Let's have a look at how things changed since then. Is there still a disunity problem? What have been done to overcome it in IT and management practice? Have all those standards and frameworks been helpful at all – as many emerged or were updated since then? How is the IT-to-Business relationship seen by ITIL 4 architects? What is the future of IT in business and business in IT?
    Вернуться к докладчикам
    Olga Pavlenko
    digital services development advisor
    Charitable Fund Downside Up

    Digital services for people with Down syndrome
    Вернуться к докладчикам
    Andrew Almazov
    Head of Integrated NTI Projects PMO
    JSC "RVC"

    Head of Integrated NTI Projects PMO
    Вернуться к докладчикам
    Yana Krukhmaleva
    Head of project and risk management system implementation
    Gazprom

    Digitalization of Project and Risk Management – Gazprom experience


    Вернуться к докладчикам
    Oleg Egorkin
    Agile Coach
    Rostelecom

    Management practices in Agilec


    Вернуться к докладчикам
    Tanja Milek
    Director of Methodology and Unification
    Rusagro

    Project management in the age of digital transformation


    Вернуться к докладчикам
    Anton Boganov
    Development Director
    Axios Systems

    ITSM and ITOM for achieving a high quality of services. Seven principles of ITIL Practitioner


    Вернуться к докладчикам
    Nikolay Zenchenko
    Head of architecture solutions department
    Infogorod

    Unified SLA engine for multi-phased tasks
    Вернуться к докладчикам
    Maxim Grigoriev
    Executive Partner
    Gartner

    Digital transformation strategy – the success arithmetic
    Вернуться к докладчикам
    Yuri Masloboynikov
    Head of technical support
    DIT Moscow

    "City solutions": how to automate KPI calculation for external performers
    Вернуться к докладчикам
    Aleksander Zykov
    Head of ITSM imlementaion
    Ingosstrakh

    The transformation of IT processes: from «as was» to service culture
    Вернуться к докладчикам
    Andrei Golubev
    ITSM methodologist
    Ingosstrakh

    The transformation of IT processes: from «as was» to service culture
    Вернуться к докладчикам
    Danila Bechelev
    Head of Project Office
    ITSK, Gazprom neft

    UPiter as a center of ITSM
    Вернуться к докладчикам
    Shamil Khairetdinov
    Director of logistics, SCM Division
    MTS

    External product as a result of internal problem resolution
    Вернуться к докладчикам
    Oleg Kiskin
    Head of MTS torgi center
    MTS

    External product as a result of internal problem resolution
    Вернуться к докладчикам
    Nikolay Djatchenko
    technical leader of MTS torgi team
    MTS

    External product as a result of internal problem resolution
    Вернуться к докладчикам
    Nikita Kardashin
    Head of Intellectual Systems Development Department
    Naumen

    Digital Collaboration Base – Intellectual IT Management
    Вернуться к докладчикам
    Leonid Li
    Architect of Infrustructure&Technologies area
    SIBUR

    Digital transformation in SIBUR. DevOps practices
    Вернуться к докладчикам
    Evgeny Shilov
    Consulting Director
    Cleverics

    Master Class. Support process optimization for machine learning algorithms usage
    Вернуться к докладчикам
    Oleg Skrynnik
    Managing Partner
    Cleverics

    Master Class. Support process optimization for machine learning algorithms usage
    Вернуться к докладчикам
    Pavel Alferov
    business practice professor
    Moscow School of Management SKOLKOVO

    Risks and problems of digital transformation projects
    Вернуться к докладчикам
    Nikolay Ermakov
    Solutions Implementation Director
    X5 Retail Group

    "Agile tomatoes", or how to move from enterprise to agile development in retail business
    Вернуться к докладчикам
    Nikolay Ganjushkin
    President
    Rospartner

    Digital transformation of IT otganization: shift to smart process management
    Вернуться к докладчикам
    Elena Eroshkina
    Deputy CIO of technological development
    Sportmaster

    The journey of a thousand miles
    Вернуться к докладчикам
    Yakov Rutman
    Head of ITSM Sale and Development
    Softline

    IT as a user interface for diigtal business
    Вернуться к докладчикам
    Alexander Paramonov
    Architect of personal growth

    Master class. Systems thinking and emotional intelligence as a base of IT&Business relationship
    Вернуться к докладчикам
    Alexander Goncharov
    Business Architect
    ICL Services

    Process mining for the lean-based improvement of service delivery processes
    Вернуться к докладчикам
    Matthias Gromann
    Businessline Manager
    FNT Software

    IT ASSET Management decoded: The secret chiffre of success!

    In a time when each and every marketing department of any company whose software solution is even remotely in touch with the ITIL realm claims to do "IT Asset Management" it is quite insightful to ask: What really is it that makes true IT Asset Management successful? Why do many approaches and CMDBs fail in that domain? What are the real success factors? And why does even your CFO whoop with joy if you do it right? If you have it up to your nose with IT Asset Management failing you then let's look at how you can become a true champion by decoding the secret IT Asset Management chiffre of success!
    Вернуться к докладчикам
    Sergey Dovgan
    CTO RCIS
    FNT Software

    IT ASSET Management decoded: The processes and details of winning the war against asset entropy

    Being able to read the secret chiffre of success of IT Asset Management was just the starter to make you a hero of IT Management! Let's look at the nooks and crannies of a few procedural examples to see what's the differentiator between all-out success and utter failure!
    Вернуться к докладчикам
    Alexander Trekin
    Regional Director, RCIS
    Syncsort

    Capacity Management in light of DevOps
    Title partner
    Partners
    Exhibition partner
    Information Partners
    Book partner
    ITMF 2018:
    Event recap
    Здесь вы можете узнать какие спикеры принимали участие в BIGDATA 2018
    PHOTO